Improvement Leader Apprenticeship – Reference Number: ST0556

Who is it for?

Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis. The Improvement Leader typically reports to Board members or Heads of Department and manages (directly and/or matrix) a team of Improvement Specialists, who deploy the strategy, and lead improvement projects.  They work closely with all functions of the business to support the setting and achievement of business goals, often accountable for Improvement activities within the largest-scale and highest priority programmes of work. For example, they may develop top-level Value Stream Maps to identify improvement opportunities that are then scoped into projects to be delivered by Improvement Specialists or they may design new products/processes/services. The role is typically office-based but involves working wherever their improvement activities are focussed for example they could be working on the shop floor or at customer/supplier premises.

What will be covered?

Upon completion of the apprenticeship, an Improvement Leader will have knowledge and an understanding of:

Strategy Development

  • Policy deployment principles and Hoshin Kanri Porter’s 5 forces, Strengths Weaknesses Opportunities Threats (SWOT)/Political Economic Social Technological Legal Economic (PESTLE), Ansoff’s growth matrix, Boston Consulting Group growth share matrix, GE-McKinsey matrix.

Business Benefits: Experimentation and Optimisation

  • Net present value, activity based costing.

  • Monte Carlo and Discrete Event simulation. Balanced and unbalanced designs, General Linear Model.

Team Formation and Leadership

  • Team types and constraints, dysfunctional teams, emotional intelligence, Neuro-linguistic programming techniques, reinforcement strategies.

Self-Development, Presentation and Report

  • Latest thinking in Continuous Improvement and Operational Excellence.

  • Single page reporting – A3 thinking.

Project Selection and Scoping – Measurement Systems

  • Business performance metrics.

  • Audit Measurement System.

Data analysis – statistical methods

  • Regression (multiple & binary logistic), forecasting and